At minishopprers.pk, we are committed to providing a seamless shopping experience and ensuring customer satisfaction. Our Return and Refund Policy outlines the steps and conditions for returning or refunding your purchase.

1. Exchanges
   We only offer an exchange or replacement if:
   
   

• You received the wrong item, or
• Your item arrived damaged/defective.
  
  

We do not exchange items for change of mind, colour preference, style preference, or “it’s not what I expected”.

1. Returns
   We accept returns only in these cases:
   
   

• Wrong item delivered
• Damaged/defective item received
  
  

If everything is correct and in good condition, we won’t be able to accept a return.

1. Shipping policy (Delivery & Order Confirmation)
   
   

• Courier service: We ship all orders via Leopard Courier Service (Pakistan).
• Delivery timeframe: Orders are typically delivered within 3–5 working days after confirmation/dispatch (delivery times may vary slightly depending on your city/area).
• Order confirmation: After you place an order, you will receive an order confirmation via email/message/call (as applicable).
• Wrong or incomplete address: If you entered the wrong address, please contact us as soon as possible via email/WhatsApp during working hours. We will try to update it before dispatch.
  
  
  • Once an order is dispatched, address changes may not be possible, and any re-delivery or return-to-sender charges may be the customer’s responsibility.
    
    

1. Reporting timeframe
   Please contact us within:
   
   

• 48 hours of delivery for wrong/damaged/defective items
  
  

Requests after 48 hours may not be accepted.

1. Mandatory requirement for damage/defect claims
   To process any damage or defect claim, an unboxing video is mandatory.
   Your unboxing video must clearly show:
   
   

• The sealed package (before opening)
• The shipping label (visible)
• The full unboxing process (continuous video, no cuts/edits)
• The item’s condition as soon as it’s removed
  
  

Important: Without an unboxing video, we won’t be able to approve damage/defect claims.

1. What counts as “damaged” or “defective”?
   
   

• Broken, cracked, leaking, or clearly faulty on arrival
• Missing parts
• Manufacturing defect (e.g., clasp not closing)
  
  

Handmade note (candles & blue pottery): Small variations in colour, glaze, pattern, texture, or finish are normal in handmade products. This makes your product more special and unique.

1. Wrong item claim (what we need)
   For wrong item claims, please send:

• Your order number
• Clear photos of:
  
  
  • The item received
  • The packing slip (if included)
  • Outer packaging label
    
    

(An unboxing video is recommended, but only mandatory for damage/defect claims.)

1. What we’ll do next
   Once we verify the issue, we’ll offer one of the following:
   
   

• Replacement (same item, if available)
• Exchange (same value, if replacement isn’t available)
• Refund (if replacement isn’t possible)
  
  

1. Return shipping (Pakistan)
   If the item is wrong/damaged/defective, we will cover return shipping or arrange a pickup (where possible).
   Please don’t send anything back until our support team confirms the return process.
   
   
2. Product-specific notes
   
   

• Stainless steel jewellery & hair accessories: If approved for return due to our error, items must be unused and in original packaging.
• Handmade candles: We can’t accept candles that have been used/burned (unless they arrived damaged/defective and you have the mandatory unboxing video).
• Handmade blue pottery: Fragile items must be returned with safe packaging to avoid transit damage.
  
  

1. Refunds
   If a refund is approved:
   
   

• We process it within 3–5 business days after the item is received/verified.
• Refund goes back to your original payment method where possible.

For Cash on Delivery (COD) orders, refunds are issued via bank transfer or store credit (your choice).