Privacy Policy
At minishoppers.pk, your privacy is our top priority. We are dedicated to safeguarding your personal information and ensuring a secure shopping experience. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website or make a purchase.
1) What information we collect
- Information you give us
- Order details: name, phone number, email address, billing/shipping address
- Payment information: payment status and transaction reference from our payment provider (we do not store full card details on our servers if processed by a gateway)
- Account details (if you create one): name, email, password (stored in encrypted/hashed form in the system)
Customer support messages: emails/WhatsApp chats, complaint details, and any photos/videos you send us
Damage/defect claims (important): If you raise a damage/defect claim, we collect the mandatory unboxing video you submit for verification and record-keeping.
- Information we collect automatically
- Device & usage data: IP address, browser type, pages visited, time spent, referral source
- Cookies & similar technologies: used to keep your basket working, remember preferences, and support analytics/marketing (details below)
- Information from third parties
- Payment gateways may confirm payment success/failure and share transaction references
- Courier/delivery partners may share delivery updates (e.g., shipped/delivered/return-to-sender)
2) How we use your information
We use your information to:
- Process and deliver your orders (including Cash on Delivery where relevant)
Send order confirmations, shipping updates, and customer support replies - Verify wrong item or damage/defect claims (including reviewing your mandatory unboxing video)
- Prevent fraud and keep the Site secure
- Improve the Site, products, and customer experience
- Send marketing messages only if you opt in (you can unsubscribe anytime)
3) Legal/processing basis
We process your data when it’s needed to:
- Fulfil a contract (complete your purchase and delivery)
- Meet legal/accounting obligations (e.g., record-keeping)
- Support our legitimate interests (security, fraud prevention, improving services)
- Rely on your consent (e.g., marketing emails, certain cookies)
4) Who we share your information with
We only share your data when it’s necessary to run our store, such as with:
- Delivery/courier partners (to ship and deliver your order)
- Payment providers (to process payments)
We may also disclose information if required by law or valid legal process (for example, a court order).
5) Cookies
Our Site uses cookies to:
- Keep your shopping basket and checkout working properly
- Remember login/session preferences
- Help us understand how visitors use the Site
- Support marketing/retargeting
You can manage cookies via your browser settings. Disabling some cookies may affect site functionality (especially checkout).
7) Data Retention
We keep personal data only as long as needed for:
- Order fulfilment and customer support
- Returns/claims handling (including storing claim evidence such as unboxing videos)
- Legal, tax, and accounting requirements
When data is no longer needed, we delete it or anonymise it.
8) Your choices and rights
You can request to:
- Access the personal data we hold about you
- Correct inaccurate information
- Delete your data (where we’re not required to keep it for legal reasons)
- Opt out of marketing messages at any time
To make a request, contact us using the details below.
9) Changes to this policy
minishoppers.pk reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, the updated Privacy Policy will be prominently displayed on this page
10) Contact us
If you have questions or want to make a privacy request, contact:
Email: support@minishoppers.pk
WhatsApp: +92-3190499900